7c999 Privacy Policy
— Your Data, Your Rights

1 Introduction

7c999 ("we", "us", "our") operates the online casino and sports betting platform accessible at 7c999.io. This Privacy Policy describes how 7c999 collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "Player") who register an account, access, or use the services available on the platform.

We are committed to handling your personal information with the highest standards of transparency, integrity, and security. This policy has been written in clear, formal English to ensure that every player — including those accessing our platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and elsewhere across Bangladesh — can fully understand how their data is managed.

This Privacy Policy applies to all data processing activities carried out in connection with 7c999.io, including account registration, deposits and withdrawals, customer support interactions, marketing communications, and platform usage analytics. It does not apply to third-party websites or services that may be linked to or from 7c999.io.

2 Data Controller

For the purposes of this Privacy Policy, 7c999 acts as the data controller in respect of the personal data collected from players using the platform. As data controller, 7c999 determines the purposes and means by which your personal data is processed.

If you have any questions about how your data is handled, or if you wish to exercise any of your rights described in Section 10, you may contact our Data Protection team using the details provided in Section 14 of this document.

3 Data We Collect

7c999 collects the following categories of personal data from players. The specific data points collected may vary depending on the services you use and the stage of your relationship with the platform.

3.1 Identity Data

• Full legal name (first name and surname)
• Date of birth
• Gender (where provided voluntarily)
• Copies of government-issued identity documents (National ID card, passport, driving licence) submitted during KYC verification
• Selfie or photograph where required for enhanced identity verification

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address (street, city, district, postal code)

3.3 Financial Data

• Mobile wallet account numbers (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals
• Bank account details where bank transfer is the selected payment method (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank)
• Transaction history including deposit amounts, withdrawal amounts, dates, and reference numbers — denominated in Bangladeshi Taka (৳ BDT)

3.4 Account & Gaming Data

• Username and encrypted password hash
• Account registration date and login history
• Game participation records, bet history, wagering data, and winnings
• Bonus and promotional participation history
• Responsible gaming settings (deposit limits, self-exclusion requests, cooling-off periods)

3.5 Technical & Usage Data

• IP address and geolocation data (country and region level)
• Device type, operating system, browser type and version
• Pages visited, session duration, click-path data, and feature interaction logs
• Cookies and similar tracking technologies (see Section 9)

3.6 Communications Data

• Records of live chat conversations with the 7c999 support team
• Email correspondence submitted to 7c999 support
• Feedback, complaint, and dispute records

4 How We Collect Data

7c999 collects personal data through the following channels and mechanisms:

4.1 Directly from You

The majority of your personal data is collected directly from you when you:

• Register a new account on 7c999.io by completing the registration form.
• Complete the KYC identity verification process by uploading identity documents.
• Make a deposit or submit a withdrawal request through the platform.
• Contact our customer support team via live chat or email.
• Participate in promotions, surveys, or competitions offered by 7c999.
• Update your account profile or responsible gaming settings.

4.2 Automatically Through Platform Use

Certain technical and usage data is collected automatically as you navigate and interact with 7c999.io. This is collected through server logs, analytics tools, and cookies (see Section 9). This data helps us understand how players use the platform, identify technical issues, and improve the overall user experience.

4.3 From Third-Party Payment Processors

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a bank transfer, the relevant payment processor may share transaction confirmation data with 7c999 to reconcile your account balance. 7c999 does not have access to your full payment credentials — only the transaction reference and status information necessary to credit or debit your account.

4.4 From Identity Verification Partners

In certain circumstances, 7c999 may use third-party identity verification services to assist with the KYC process. These partners process your identity documents on our behalf and return a verification result. They are bound by strict data processing agreements that prohibit any secondary use of your information.

5 Purpose & Legal Basis for Processing

7c999 processes your personal data for specific, defined purposes. Each processing activity is grounded in a recognised legal basis.

5.1 Marketing Communications

Where you have provided explicit consent to receive promotional communications from 7c999, we may contact you by email or via the platform with information about bonuses, promotions, and new games. You may withdraw your consent and opt out of marketing communications at any time by updating your notification preferences within your Account settings or by contacting support via live chat. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

6 Data Sharing

7c999 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We may, however, share your data with carefully selected third parties in the following circumstances:

6.1 Service Providers (Data Processors)

We engage third-party service providers who process personal data on our behalf and strictly under our instruction. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners — for transaction processing only.
• Identity verification providers: KYC and document verification partners engaged to fulfil our regulatory obligations.
• Cloud hosting and infrastructure providers: Servers and databases are hosted with providers who maintain ISO 27001-equivalent security standards.
• Analytics providers: Aggregated, pseudonymised usage data may be processed by analytics platforms to help us understand player behaviour and improve the platform.
• Customer support tools: Live chat and ticketing systems used to manage support interactions.

All data processors engaged by 7c999 are bound by written data processing agreements that prohibit secondary use of your data and require the maintenance of appropriate security standards.

6.2 Legal and Regulatory Disclosure

7c999 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or regulatory directive. In such cases, we will disclose only the minimum information required to satisfy the legal obligation and, where legally permitted, will notify you of the disclosure.

6.3 Business Transfers

In the event that 7c999 undergoes a merger, acquisition, restructuring, or sale of all or a material part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide notice of any such transfer and ensure that the recipient entity is bound by data protection obligations at least equivalent to those in this Privacy Policy.

7 Data Retention

7c999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or audit obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is either securely deleted or anonymised such that it can no longer be attributed to any identifiable individual. Anonymised data may be retained indefinitely for statistical and business intelligence purposes.

8 Data Security

7c999 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption in transit: All data transmitted between your device and 7c999.io is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to all platform pages, including login, deposit, withdrawal, and support interfaces.
• Encryption at rest: Sensitive personal data stored in 7c999 databases, including financial records and identity document files, is encrypted at rest using AES-256 or equivalent standard.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Only authorised 7c999 personnel and designated service providers with a legitimate operational need may access player data, and all such access is logged and audited.
• Password hashing: Account passwords are never stored in plain text. They are processed using industry-standard one-way hashing algorithms with salt, ensuring that even in the event of a database breach, original passwords cannot be recovered.
• Two-factor authentication: 7c999 provides optional two-factor authentication for player accounts as an additional layer of login security.
• Penetration testing and security audits: 7c999 conducts periodic security assessments, including penetration testing, to identify and remediate potential vulnerabilities in the platform infrastructure.

9 Cookies & Tracking Technologies

7c999.io uses cookies and similar tracking technologies to deliver, maintain, and improve the platform experience. A cookie is a small text file placed on your device by a website when you visit it. Cookies do not contain executable code and cannot access other data stored on your device.

9.1 Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as account login sessions, security tokens, and navigation state. They cannot be disabled without impairing platform functionality.
• Performance & Analytics Cookies: These cookies collect aggregated, pseudonymised information about how players interact with 7c999.io — including which pages are visited most frequently and whether error messages are received. This data helps us improve the platform.
• Functional Cookies: These cookies remember your preferences and settings (such as language preference and responsible gaming configuration) to provide a more personalised experience on return visits.
• Targeting & Marketing Cookies: Where you have consented, these cookies track your activity to enable more relevant promotional communications. You may opt out via your account notification preferences.

9.2 Cookie Management

You can control cookie settings through your browser. Most modern browsers allow you to view, delete, and block cookies via the browser settings menu. Please note that disabling strictly necessary cookies will impair core platform functionality, including your ability to log in. Disabling analytics or marketing cookies will not affect your ability to play games or manage your account.

9.3 Session Tokens

When you log in to 7c999, a secure session token is issued and stored as a session cookie. This token authenticates your identity for the duration of your session and expires automatically upon logout or after a defined period of inactivity (typically 30 minutes). Session tokens are cryptographically signed and cannot be reused or spoofed.

10 Your Rights

As a player whose personal data is processed by 7c999, you have the following rights in relation to your personal information. To exercise any of these rights, please contact our support team via live chat or email (support at 7c999.io). We will respond within 30 calendar days.

10.1 Right of Access

You have the right to request a copy of all personal data that 7c999 holds about you. We will provide this information in a structured, commonly used, machine-readable format upon receipt of a verified access request.

10.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain data directly within your Account settings. For data that cannot be self-corrected (such as KYC-verified identity information), you must contact support with documentary evidence of the correct data.

10.3 Right to Erasure ("Right to Be Forgotten")

You may request that 7c999 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that this right is subject to applicable legal retention obligations — for example, financial transaction records must be retained for up to 7 years regardless of an erasure request.

10.4 Right to Restriction of Processing

You have the right to request that 7c999 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where processing is unlawful but you prefer restriction to erasure.

10.5 Right to Data Portability

Where processing is based on your consent or the performance of a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.

10.6 Right to Object

You have the right to object to processing carried out on the basis of legitimate interests (including profiling for fraud prevention) or for direct marketing purposes. Where you object to direct marketing, we will cease processing your data for that purpose immediately. Where you object to processing based on legitimate interests, we will cease unless we can demonstrate compelling legitimate grounds that override your interests.

10.7 Rights Related to Automated Decision-Making

Where 7c999 makes decisions that significantly affect you using solely automated processing (including profiling), you have the right to request human review of that decision, to express your point of view, and to contest the outcome. Please contact support if you believe an automated decision has been made about your account in error.

11 Minors

7c999 does not knowingly collect, process, or retain personal data from individuals under the age of 21. Registration on 7c999.io is strictly prohibited for persons under 21 years of age. Where 7c999 discovers or reasonably suspects that an account has been registered by a minor, the account will be immediately suspended, all data will be processed only to the extent necessary to fulfil our legal obligations, and the account and all associated funds will be closed and forfeited in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that a minor in your care has registered an account on 7c999.io, please contact our support team immediately via live chat. We will take prompt action to identify and close the account.

12 International Data Transfers

7c999 operates primarily to serve players in Bangladesh and processes most data within secure infrastructure serving the region. However, certain service providers and technology partners engaged by 7c999 — including cloud hosting providers, analytics platforms, and KYC verification services — may process your personal data on servers located outside Bangladesh.

Where personal data is transferred to jurisdictions outside Bangladesh, 7c999 takes all reasonable steps to ensure that your data receives a comparable level of protection to that which it would receive in Bangladesh. These steps include:

• Entering into written data processing agreements with all third-party recipients that include binding data protection clauses.
• Selecting service providers who maintain internationally recognised security certifications (such as ISO 27001 or SOC 2 Type II).
• Assessing the data protection standards of recipient countries prior to initiating any data transfer arrangement.
• Applying additional technical safeguards such as pseudonymisation and encryption where transfers involve sensitive categories of personal data.

By using 7c999.io and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to other countries where necessary for the provision of our services, subject to the protections described above.

13 Changes to This Privacy Policy

7c999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the features and services offered on the platform. When material changes are made to this policy, we will notify registered players by posting a prominent notice within the 7c999 platform and, where appropriate, by sending an email notification to the address associated with your account.

The date of the most recent update is displayed at the top of this document under "Last Updated". We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of 7c999.io following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

If you do not agree with any changes to this Privacy Policy, you must discontinue use of 7c999.io and may request account closure by contacting our customer support team. Upon closure, your data will be handled in accordance with the retention obligations described in Section 7.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 7c999 handles your personal data, please contact our Data Protection and Player Support team through any of the following channels:

We are committed to resolving all privacy-related enquiries in a fair, transparent, and timely manner. All data subject requests will be acknowledged within 48 hours of receipt and resolved within 30 calendar days. In complex cases requiring additional investigation, we may extend this period by a further 30 days and will notify you accordingly.

7c999 treats all privacy enquiries with strict confidentiality. Your enquiry will be handled only by authorised personnel with a legitimate need to review the details of your request. We will never use information provided in a privacy enquiry for marketing or profiling purposes.